AAtlas

Req Customer Amount Filed Status

#4708 ECEmily Carter
emily.c@harborlane.com $124.00 Jul 2 Pending

#4711 DBDaniel Brooks
d.brooks@fernway.io $640.00 Jul 3 Pending

#4712 HPHannah Price
hannah.price@meadow.co $95.00 Jul 4 Pending

#4713 MTMichael Turner
m.turner@oakfield.com $212.00 Jul 4 Pending

#4714 LBLaura Bennett
laura.b@stonebridge.uk $58.00 Jul 5 Pending

#4715 TWTom Whitfield
tom.w@brightpath.com $310.00 Jul 5 Pending

Refund request

#4708

Pending

EC Emily Carter
emily.c@harborlane.com

Reason: “Order arrived too late to use.”

Order placed Jun 12

Delivered Jul 1 · 19 days — courier delay

Amount $124.00

Payment Visa ·· 4242

Courier note: “Routing delay at regional hub — 5 business days lost.”

Activity

Refund policy updated — window extended to 14 days for prepaid orders.

Today, 9:12 AM

Weekly batch exported to finance — 42 refunds, $6,180 total.

Yesterday, 4:40 PM

#4702 closed — approved by J. Coleman.

Yesterday, 2:03 PM

Courier incident flagged — regional hub delays affecting deliveries Jun 26–Jul 2.

Jul 3

#4698 closed — declined, outside window.

Jul 2

Agent connected Reading 2 captured comments via MCP. now

Processing refund queue 14 requests · applying your rules. now

Review ready Refund batch — process report published. now

Hover to select

S You

Outside the 14-day window, but the delay was our courier — approving with a goodwill note.

Just now

S You

Anything over $500 always goes to finance — never auto-approve.

Just now

Screen pinned to review

Add a comment...

0:00

app.inlace.co/share/review/fd0445ec-7626-4532-a5be-c5ace150ae3f

Refund batch — process report Published by your agent · Jul 7

RA Refunds agent via MCP

Applied your courier-delay goodwill rule to 6 late requests and escalated 2 over $500 to finance.

2 min ago

RA Refunds agent via MCP

#4712 is 3 days past the window with no courier note — your goodwill rule doesn’t clearly apply. Approve or decline?

2 min ago

Add a comment...

Refund batch — process report

14 requests processed · Jul 7 · grounded in 2 captured comments from Sarah

11 approved 2 escalated 1 needs attention

Needs attention

#4712 Hannah Price $95.00 3 days past window · no courier note Awaiting reply

Approved — courier-delay goodwill rule

#4708Emily Carter$124.00courier delay · 5 business daysApproved

#4714Laura Bennett$58.00courier delay · 3 business daysApproved

#4719George Miller$203.00courier delay · 6 business daysApproved

+ 8 more approved within the standard window

Escalated — over $500, sent to finance

#4711Daniel Brooks$640.00your rule: over $500 → financeEscalated

#4721Claire Watson$588.00your rule: over $500 → financeEscalated